English
General Information
What kind of facility is Piol42?
Piol42 is a vacation home and apartments consisting of five high-end independent units located in the historic center of Rivoli, in the province of Turin.
Where is Piol42 located?
We are located at 42 Via Fratelli Piol, Rivoli (TO), within walking distance of cafes, restaurants, the Rivoli Castle and all major services (for more details, click here).
How many apartments are available?
The facility offers five fine apartments: two studios, two one-bedroom apartments and one two-bedroom apartment (for more details, click here).
Are the apartments accessible by elevator?
Yes, the building is equipped with an elevator, accessible from all floors.
Reservations and stays
How can I book an apartment?
You can book directly from our official website www.piol42.it, or contact us by email or phone. We are also present on various OTA portals.
Is it possible to book directly from the site?
Yes, our site allows direct, simple and secure booking with instant confirmation.
What are the check-in and check-out times?
Check-in: from 3 p.m. to 6 p.m.
Check-out: by 11 a.m.
Do you offer self check-in?
Yes, we offer automated, convenient and secure 24/7 self check-in via personalized code.
Is there a minimum or maximum stay?
The minimum stay is generally one night, except for particular periods. There is no maximum limit, even extended stays are welcome.
Payments and cancellations
What payment methods do you accept?
We accept credit cards, debit cards, bank transfers, and secure online payments. Payment is normally required one week prior to arrival, depending on the method chosen.
Is a deposit or credit card required as a guarantee?
Yes, we require a credit card as a guarantee, or security deposit. Any charges will be refunded in full if cancellation is made on time.
Can I cancel my reservation free of charge?
Yes. We offer free cancellation up to 7 days before check-in. For cancellations after that time, the full amount is charged.
How does the refund policy work?
If you cancel at least 7 days before arrival, the full amount paid, if any, is refunded. Beyond this deadline, there is no refund.
Comfort and amenities
Do the apartments have free Wi-Fi?
Yes, all apartments are equipped with free fast Wi-Fi.
Does each apartment have a fully equipped kitchen?
Yes, each unit has a full kitchen: stove, refrigerator, microwave, kettle, dishes, pots and pans, and cutlery.
Are towels and linens provided?
Yes, we provide bed and bath linens, with weekly change included. Upon request, we can come incotro to different needs.
Do the apartments have air conditioning and heating?
Yes, all apartments have independent air conditioning and heating.
Is there a possibility to have extra cleaning during the stay?
Yes, we offer additional cleaning upon request for a fee.
Are pets allowed?
Sadly, only small dogs, under 10 kg in weight.
Location and transportation
Piol42 is close to the center of Rivoli?
Yes, we are in the historic center, in an ideal location for exploring Rivoli on foot.
Is there parking available?
We have paid private parking in the immediate area. Otherwise see the map for more details.
How to reach the facility?
We are easily accessible:
- by car from the Turin West ring road (Rivoli exit)
- by bus from Porta Susa/Porta Nuova station
- 25 minutes from Turin-Caselle airport
Is there public transportation nearby?
Yes, the nearest bus stop is a 3-minute walk away, with connections to Turin.
Specific needs
Is the facility suitable for families with children?
Absolutely. Some apartments are ideal for families, and we provide travel cribs or high chairs upon request.
Is it suitable for business travelers?
Yes. We offer stable Wi-Fi, desk, privacy and silence, also perfect for business stays.
Are the apartments accessible to people with reduced mobility?
The building is elevator accessible, but some apartments may not be fully equipped for mobility disabilities. Please contact us before booking.
Can I accommodate visitors during my stay?
Yes, as long as they meet the maximum capacity allowed for the apartment and are notified in advance.
Legal and administrative aspects
Is it necessary to register with a document?
Yes, registration is required by law. We require a valid ID for each guest.
Is there a tourist tax?
Yes, as provided by the City of Rivoli. The amount is communicated at the time of booking.
Will I receive an invoice or receipt?
Yes, we issue regular electronic invoice.
Contact and assistance
Who can I contact for assistance during my stay?
Find our contact information on each document and also in the welcome email. Also through Alexa in the apartment. We are available 24/7 for emergencies.
If I have a problem, is there an emergency number?
Yes, the direct number for immediate assistance also active in the evening is +39 333 22 57 800.
Can I get tips on what to do or see in Rivoli?
Yes! We offer local guides, maps, and personalized advice. You can also ask us via WhatsApp.
Is there a physical or virtual front desk?
Piol42 has no physical reception, but we do offer a virtual reception system and real-time assistance.
User instructions and user manuals
How do the appliances in the apartment work?
Where do I throw away the trash?
How do I access a service included in the apartment?
You can find user manuals and instruction manuals in the appropriate section of our website, click here
Things to do in the surrounding area
Where to eat?
What are the most popular places to visit?
Delivery?
What initiatives and events are there?
Consult our guide by clicking here